Estimated delivery is approximately 3–5 business days from the date an eligible order is placed. This estimate includes order confirmation, picking, packing and courier delivery. Delivery times may vary depending on location, courier conditions, weather and other external factors.

Orders are normally processed within 1–2 business days. Processing includes order confirmation, picking and packing before the parcel is handed to the courier. Tracking information becomes available after dispatch.

Shipping fees are calculated according to the order details and delivery location. The final shipping cost will be displayed during checkout before the order is completed.

Puffdeal may offer free shipping or other shipping promotions from time to time. Eligibility and any applicable conditions will be displayed during checkout. Shipping offers may change, so the checkout page should be treated as the current source of shipping pricing and eligibility.

Once an order has been dispatched, tracking information will be provided when available. Please use the tracking details to follow the parcel's delivery status. If you believe there is a problem with your shipment, contact Puffdeal with your order number so our support team can review the available tracking information.

Please contact Puffdeal as soon as possible if you need to change or cancel an order. Cancellation is only possible before the order has been processed or dispatched. Once a parcel has been dispatched, cancellation may no longer be possible.

Please contact Puffdeal within 24 hours of delivery if your order arrives damaged or you receive an incorrect item. Provide your order number, a description of the issue and clear photos or videos where applicable. Our support team will review the information and provide the appropriate next steps.

Eligible quality-related requests may be submitted within 30 days of delivery. Please contact Puffdeal with your order number, a description of the issue and any relevant photos or videos. Each request is reviewed individually before a return, refund or other resolution is approved.

Start by checking the latest tracking information for your parcel. Courier delays can occasionally occur because of location, weather, network congestion or other external factors. If the tracking information has not updated for an extended period or you believe the parcel may have a delivery issue, contact Puffdeal with your order number so our support team can investigate.

For order, delivery, return or product-related questions, contact Puffdeal through our Contact Us page or email puffdealau@gmail.com. Please include your order number when contacting us about an existing order. We aim to respond within 24 hours on business days.

Australian laws relating to vaping products are strict and may also interact with state and territory requirements. Customers should rely on current Australian Government and relevant state or territory information when determining what rules apply to them. Puffdeal does not provide legal or medical advice, and information on this website should not be treated as a substitute for official regulatory guidance.

Australia has specific restrictions on single-use disposable vapes. Current Australian Government guidance states that single-use disposable vapes cannot be purchased from pharmacies, while non-pharmacy retailers are prohibited from selling vaping products. Customers should check current official guidance rather than relying on older information about vaping laws.

Yes. Australian vaping laws apply to vaping products regardless of whether they contain nicotine. A product is not automatically outside the vaping rules simply because it is described as nicotine-free.